Terms and Conditions

Last update: 09-08-2018

Please read these Terms and Conditions carefully before using the https://www.minpex.nl/ website operated by Minpex BV.

Your access to and use of the webshop is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the webshop. By accessing or using the webshop you agree to be bound by these terms. If you disagree with any part of these terms then you may not access the webshop.

Purchases

If you wish to purchase any product made available through the webshop, you may be asked to supply certain information relevant to your purchase including, without limitation, your address, full name, surname, telephone number, email address, Chamber of Commerce registration number and VAT number.

Content

Our webshop hosts a range of images, videos and texts. Minpex BV has full copyright on all of these intellectual properties. Theft of these properties or direct use of these will result in a direct notification to our legal advisors. Penalties may be given and account closure will be imminent.

Links to other websites

Our webshop may contain links to third-party web site or services that are not owned or controlled by Minpex BV. Minpex BV has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Minpex BV shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these terms at any times. If a revision is material we will try to provide at least 3 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

RMA Policy

All defective merchandise, unless otherwise indicated, may be returned for a replacement within 7 days from the original purchase date. This warranty does not cover physically damaged merchandise, such as cracked glass, ripped or torn flex cables, etc.

At Minpex we thoroughly test and verify every item before we ship it to you. We try our best to package the goods as good as possible, but damage by postal services always remains possible. To resolve this, we will contact our postal service provider (PostNL or DHL) and co-operate further with them to provide a fitting solution.

1.0 Defective Parts (DOA, dead on arrival)

Please refuse the package from the courier if it looks damaged or has been opened. Directly contact us after refusing the package. If you have accepted the package and the goods inside are physically damaged or non-functioning, please contact us within 2 work days.
If the product is physically damaged or broken, please provide the following information within the timely manner of 2 work days:

  • Pictures of the front and back of the shipment.
  • Pictures of the front, back and side of the physically damaged products

If the product you have ordered is DOA (dead on arrival), please provide the following information within the timely manner of 2 work days:

  • Explanation of the product’s defect (touch problem, LCD problem, pixel problem etc.)
  • Picture or video demonstrating the malfunction of the product

Failure to provide the information as requested above within 2 work days will cause your RMA to be denied.

Note: For products which are DOA, always leave them in the original packaging and plastic material. We do not accept an item if it’s not within it’s original packaging or if it is missing it’s original plastic covers. This means you always have to test the product before you install it onto the device. We also do not accept DOA items which are returned in damaged packing or plastics.

1.1 Customer ordered wrong products

Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, this does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees and a 25% restocking fee will be charged after we have received and tested the product. Note: Incorrect item orders that fail to open a RMA ticket, within 2 work days upon receipt, will be denied.

1.2 Customer received incorrect products

If you have received a different item than the one you have ordered, please take 3 clear photos of the incorrect item with the SKU showing and open a RMA ticket (Return Merchandise Authorization) on our website. We will verify the error and fix this as quickly as possible. RMA processing time will generally be processed within 14 work days  depending on the customer’s request (refund or exchange), the RMA handling process will be finished within 14 work days after the defective items have been received by Minpex. If the 14 work days have passed without notice from Minpex, please send an email to info@minpex.nl, it will be handled immediately and a response will be provided within 24 hours.

1.3 Following terms apply to all refunds and exchange

  • All item(s) you return must be in original condition with original packaging, unused, and undamaged. Otherwise, the RMA will be denied.
  • All item(s) that have been returned without first receiving RMA approval will be denied.
  • All item(s) being returned without the Minpex logo on it, will be denied.

1.4 Refurbished devices terms for refund or exchange

All Remarketed and Premium Refurbished devices that have been paid in advance can be returned to us for 2 years, unless indicated otherwise. This warranty automatically expires after 2 years.

All Refurbished A-Grade, B-Grade and C-Grade devices that have been paid in advance can be returned to us for 1 years, unless indicated otherwise. This warranty automatically expires after 1 years.

Following terms apply to all Refurbished devices refunds and exchanges:

The product(s) to be returned must include (when included at delivery): original box, original labels, all included accessories (included accessories for Remarketed iPhones are the Power adapter, 1M Lightning Cable, Earpods (not included with iPhone 7 & 7 Plus), Booklet and a Sim Pen). Having used the product is allowed. If you want to return the product, make sure you do not make the item dirty and return it to us in the – as far as reasonably possible – original condition and factory packaging.

  • Before shipping, please make sure that the settings of the device have been set to factory settings (via ‘Settings’ > ‘General’ > ‘Reset’ > ‘Reset All Content and Settings’).
  • All item(s) you return must be in original condition with original packaging, unused, and undamaged. Otherwise, the RMA will be denied.
  • Please make sure that on all iPhones and iPads ‘Find my iPhone/iPad’ is turned off (via ‘Settings’ > ‘[your name]’ > ‘iCloud’).
  • All item(s) that have been returned without first requesting RMA approval will be denied.

Not covered by Minpex warranty:

  • If the device’ parts are replaced by an external party
  • Defects occur after the warranty period of 1 or 2 years
  • Damage as a result of improper use (if user is responsible for broken parts and / or moisture damage)
  • Broken SIM card reader
  • The touch ID function after replacing the home button
  • Broken camera lens
  • Damaged or dirty charging connector
  • Loose parts headphone connection / AUX Flex
  • iPhone 7 (Plus) devices are waterproof and therefore are not applicable to Minpex warranty
  • iPhone 7 (Plus) devices’ homebutton cannot be repaired and therefore are not applicable to Minpex warranty.

In case of damage caused as a result of drop, impact or moisture damage, the repair costs of another defect may no longer be covered by the warranty. The warranty also expires when using illegal software without a manufacturer’s brand.

Policy Changes

These Return & Exchange policies are subject to change at any time and without notice.

Disclaimer

The parts and products offered by Mipex mostly concern white label OEM parts and/or repaired (‘refurbished’) products. As long as no explicit referral is made to any IP-rightholder like Apple Inc. or Samsung, the parts and/or refurbished products have not been manufactured, assembled or offered by any rightholder and therefore those third parties cannot be held liable for damages occurred through our services.

Minpex is a wholesale company and does not manufacture, repair or refurbish any of the parts and/or products offered on this website itself. but uses its trusted partners for these purposes. Minpex also is not an official dealer of Apple-products or part of any distribution network or partnership with Apple Inc. Minpex respects all IP-rights of third parties.

Contact us

If you have any questions, e.g. regarding copyright, trademarks and patents, feel free to contact us by e-mail.