Return & Service
All defective merchandise, unless otherwise indicated, may be returned for a replacement within 7 days from the original purchase date.
This warranty does not cover physically damaged merchandise, such as cracked glass, ripped or torn flex cables, etc.
At Minpex we thoroughly test and verify every item before we ship it to you. We try our best to package the goods as good as possible, but damage by postal services always remains possible.
To resolve this, we will contact our postal service provider (PostNL or DHL) and co-operate further with them to provide a fitting solution.
1.0 Defective Parts (DOA, dead on arrival)
Please refuse the package from the courier if it looks damaged or has been opened. Directly contact us after refusing the package.
If you have accepted the package and the goods inside are physically damaged or non-functioning, please contact us within 2 work days.
If the product is physically damaged or broken, please provide the following information within the timely manner of 2 work days:
- Pictures of the front and back of the shipment.
- Pictures of the front, back and side of the physically damaged products
If the product you have ordered is DOA (dead on arrival), please provide the following information within the timely manner of 2 work days:
- Explanation of the product’s defect (touch problem, LCD problem, pixel problem etc.)
- Picture or video demonstrating the malfunction of the product
Failure to provide the information as requested above within 2 work days will cause your RMA to be denied.
Note: For products which are DOA, always leave them in the original packaging and plastic material! We do not accept an item if it’s not within it’s original packaging or if it is missing it’s original plastic covers.
This means you always have to test the product before you install it onto the device. We also do not accept DOA items which are returned in damaged packing or plastics.
1.1 Customer ordered wrong products
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, this does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees and a 25% restocking fee will be charged after we have received and tested the product.
Note: Incorrect item orders that fail to open a RMA ticket, within 2 work days upon receipt, will be denied.
1.2 Customer received incorrect products
If you have received a different item than the one you have ordered, please take 3 clear photos of the incorrect item with the SKU showing and open a RMA ticket (Return Merchandise Authorization) on our website. We will verify the error and fix this as quickly as possible. RMA processing time will generally be processed within 14 work days depending on the customer’s request (refund or exchange), the RMA handling process will be finished within 14 work days after the defective items have been received by Minpex. If the 14 work days have passed without notice from Minpex, please send an email to firstname.lastname@example.org, it will be handled immediately and a response will be provided within 24 hours.
1.3 Following terms apply to all refunds and exchange
- All item(s) you return must be in original condition with original packaging, unused, and undamaged. Otherwise, the RMA will be denied.
- All item(s) that have been returned without first receiving RMA approval will be denied.
- All item(s) being returned without the Minpex logo on it, will be denied.
These Return & Exchange policies are subject to change at any time and without notice.